Company Policies

Every company has policies in place to protect it's values, staff and clients and here at Lash Candy we are no different.  Below are our salon policies which we expect all our staff and clients to adhere to. 

By booking an appointment with any of our staff members at Lash Candy Ltd, we trust that all clients accept and adhere to all policies outlined below.

We thank you for your understanding. 

No guests

Lash Candy operates a strict no guest policy in our salon. This has become more important to our daily business post Covid. We especially stress a no child guest policy, as any salon can be an unsafe environment for little people and we want to ensure your appointment is a relaxing one when your eyes are closed and not concerned about your children getting themselves hurt. 

No refunds

We do not offer refunds on any of our treatments, this includes deposits placed on future treatments booked. 

We do offer a discretionary top up free of charge to any client within the first 72 hours of their appointment if there are any issues experienced. This is a goodwill gesture from our staff and not an acceptance of any liability of the integrity of the treatment received. 

Cancellations/no shows

If an appointment booked is cancelled within 24 hours, the remaining balance of the appointment must be paid. This also applies to any appointment that has been no-showed. If a client books an additional appointment after no-showing a previous appointment, the remaining balance of the no show appointment must be paid or all/any future bookings will be cancelled. If a client no shows an appointment and fails to pay, they will be blacklisted.